Introduction:
Growfarm strives to provide you with the best possible shopping experience. However, we understand that sometimes you may need to return an item. This refund policy outlines the conditions under which we will accept returns and issue refunds.
Eligible Items:
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Most items can be returned within 7 days of purchase, provided they meet the following conditions:
- Unopened and in original packaging
- Unused and undamaged
- With all tags and accessories still attached
- Accompanied by a valid proof of purchase (e.g., receipt, order confirmation)
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Non-refundable Items:
- Personalized or customized items
- Items marked as "final sale"
Return Process:
1. Contact our customer service team within 7 days of receiving your order to initiate a return.
2. Follow the instructions provided by our team, which may include:
- Obtaining a return authorization number
- Securely packaging the item for return
- Shipping the item back to our designated address
Refunds:
- Once we receive and inspect your returned item, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping cost will be deducted from your refund.
Exceptions:
We may, at our discretion, offer exceptions to this return and refund policy in certain circumstances, such as:
- Items that are damaged or defective upon arrival
- Items that are shipped incorrectly by us
Contact Us:
If you have any questions about our return and refund policy, please contact our customer service team at 8188885152 or email- [email protected].
